Refund and Cancellation Policy

1. Cancellation by the Customer

All cancellations must be communicated to us in writing via email or through our official customer support.
Cancellation charges will apply as follows:
60% of the total package cost will be refunded if canceled 70 days or more before the departure date.
40% of the total package cost will be refunded if canceled 70-50 days before departure.
20% of the total package cost will be refunded if canceled 50–30 days before departure.
10% of the total package cost will be refunded if canceled 30–20 days before departure.
No refund if canceled within 20 days of departure or for a no-show.

2. Refund Process

Refunds (if applicable) will be processed within 7 working days after deducting cancellation fees and non-refundable charges (such as flight tickets, hotel bookings, visa fees, etc.)
Refunds will be issued through the original payment method only.

3. Non-Refundable Components

Visa charges, travel insurance, and any services marked as “non-refundable” at the time of booking cannot be refunded under any circumstances.

4. Cancellation by SheanghahTravels

In case the agency cancels the trip due to unforeseen reasons (e.g., insufficient group size, natural disasters, political instability), customers will receive:
Full refund of the amount paid OR
Option to transfer the booking to another date or package without additional charges.

5. Changes and Amendments

Any amendments to booking (such as date change, name correction, or upgrade) may attract additional charges and are subject to availability.

6. Force Majeure

No refunds will be provided for cancellations caused by events beyond our control (natural disasters, pandemics, government restrictions, strikes, etc.). We will, however, try to assist with rescheduling or future credits wherever possible.

7. No-Show Policy

If the customer fails to show up for the trip or misses any part of the itinerary (flights, transfers, tours) without prior notice, no refund will be provided.

8. Contact for Cancellation and Refund

For cancellation requests or refund inquiries, please contact:

Phone: +91 6009174657

WhatsApp: 060339 61044